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Managing Housekeeping Operations 3rd Edition, by Margaret M. Kappa
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Managing Housekeeping Operations shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area. The third edition of Managing Housekeeping Operations has been completely revised with more than 100 pages of new content and two new chapters, reflecting the extensive changes in the hotel industry. New and updated information includes the following topics: Energy management, sustainability and "green" housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.) Post 9/11 security issues Health concerns (bedbugs, mold, viral outbreaks) Amenities and guestroom furnishings (bathrobes, triple sheeting, higher thread counts, "bed wars," pillow menus, wireless Internet, etc.) Human resources (diversity, recruitment challenges, immigration reform laws, turnover, selection and interviewing) Contents: The Role of housekeeping in Hospitality Operations Environmental and Energy Management Planning and Organizing the Housekeeping Department Housekeeping Human Resource Issues Managing Inventories Controlling Expenses Safety and Security Managing an On-Premises Laundry Guestroom Cleaning Public Area and Other Types of Cleaning Ceilings, Walls, Furniture, and Fixtures Beds, Linens, and Uniforms Carpets and Floors Tubs, Toilets, and Vanities
- Sales Rank: #1998171 in Books
- Published on: 2008
- Binding: Paperback
Most helpful customer reviews
4 of 4 people found the following review helpful.
Great Book for on the job reading in the area of Housekeeping
By lites
This book helped me in the area of Housekeeping. This book allowed me to save $$$ for the chain hotel company that I work for because the book taught me to apply the "devil is in the details and success is in the systems" theory. I would recommend this book for those who are working in line to Rooms Division Exec.
3 of 5 people found the following review helpful.
Managing Housekeeping Operations
By susieq
Product was used and in good shape for the price. It arrived on time. It is a simple but useful look at housekeeping in the hospitality industry. Lots of useful forms.
0 of 0 people found the following review helpful.
Five Stars
By Amazon Customer
This book is very helpful.
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